Our Customers
The JCU Group always approaches things from the customer's perspective, ensures reliable quality and safety, and provides detailed support to deliver safety and security to our customers.
Quality Control
The JCU Group believes that maintaining and improving quality leads to customer satisfaction and trust, and this in turn leads to sustainable growth for the entire JCU Group. This idea is the basis on which we established the JCU Quality Policy which we have defined to be our guidelines for quality management.
In addition, our Niigata Plant, Sales Office, and R&D Center in Japan are certified for international standard ISO 9001 and continue to work to control, maintain, and improve product quality. Outside of Japan, the offices listed in the table are ISO9001 certified and are committed to quality management.
◆Status of ISO9001 certification at overseas offices
◆Status of other ISO certification at overseas offices
Quality Targets
In FY2021, with the aim of improving quality, the Niigata Plant reviewed work procedures in production processes and manuals for standardizing quality inspections to improve work efficiency. The R&D Center focused on enhancing customer service by establishing a timely product development system, improving efficiencies in development and commissioned testing, and reinforcing strict adherence to deadlines.
◆JCU Quality Policy
We have established the following Quality Policy based on JCU's management philosophy, social conditions, and market developments.
- Support manufacturing around the world and contribute to enriching people's lives by pursuing new surface treatment technologies.
- Respond accurately and quickly to market demands, and pursue customer satisfaction and a larger global market share.
- Provide products and services of the same quality to all customers regardless of region or country.
In order to embody this Policy, we apply quality management systems based on ISO 9001:2015 and implement the following:
- （1）Promote continuous improvement so that quality management systems are able to fully realize their effectiveness.
- （2）All departments are to formulate quality targets based on issues associated with their business and strive to achieve these targets.
- （3）Make sure that all employees are well-informed on the Quality Policy and quality management systems.
- （4）Respond to changes in conditions inside and outside the Company, and revise the Quality Policy as necessary.
Disclosure of Product Related Information
JCU Group product labels display information in the format defined in the Globally Harmonized System of Classification and Labelling of Chemicals (GHS). Product labels display information in Japanese, English and, where needed, in the language of the country to which the product is delivered as provided in the country’s laws and regulations.
Technical documentation describing the performance of and control methods for each product is prepared by the R&D Center. The contents of technical documentation are carefully examined by Sales and other departments before they are provided to customers.
We also prepare Safety Data Sheets (SDS) that conform with GHS and Japanese laws in Japanese and English. Subsidiaries outside of Japan are responsible for conformance with laws and regulations in their respective countries.
Safety Data Sheet (SDS)
This is a document that is provided by the supplier of a chemical substance or compound containing a chemical substance to its recipient at the time the substance is transferred or provided to the recipient. The document provides information regarding the substance’s physicochemical properties, hazards, toxicity, and handling. SDSs also provide information on first aid measures in the event of exposure, storage methods, and disposal methods.
Quality control at the Niigata Plant
At the Niigata Plant, we have established a management system based on our quality management system to ensure the consistency of the quality of products we manufacture. The manufacturing, technology, and quality assurance departments are each independent of each other and work together to drive forward improvements for the entire plant through an organizational structure that allows these departments to monitor each other. And the manufacturing build-out for developed products are extensively reviewed between the R&D Center and plant to ensure stable manufacturing from the initial stages of production.
In addition, we make every effort to provide the same quality and service to all customers regardless of region or country by systematically providing guidance to local subsidiary staff overseas and conducting on-site audits.
Quality Management System
The JCU Group has set up a quality management system to realize its Quality Policy. The Head of the Niigata Plant is the Chief Quality Management Officer, under whom is assigned a manager who, along with his or her deputy manager, takes care of the Group’s quality improvement activities.
◆Quality management system schematic
Information Protection
In order to properly handle and protect customer and business partner’s information, the JCU Group prohibits the use of information obtained in the course of business for other than legitimate purposes, and strictly manages the information in accordance with our confidential information management regulations and other rules so that it is not disclosed or leaked.
In addition, JCU has established and implements a "Personal Information Protection Policy".
